Remedyforce How To Email from RF Console with Outlook add Signature and ability to paste picture 29 Jan 2018 Challenge – Staff can’t have signatures on emails action from console I can’t paste pictures when I send email We want easy way to send emails Workaround – In this…
Release Update… Remedyforce Summer 17 9 Jul 201724 Oct 2017 Every release brings wave of new features and great enhancements. As consultant my goal is to Remedyforce customers getting most out of every release. Here is quick preview of Summer…
Learning Remedyforce Creating Service Request via Email 26 Feb 201713 Mar 2017 Creating Service Request Via Email. This process involves applying SR based on specific keywords etc. Also needs basic knowledge of process builder. Find our service request id from . You…
Learning Remedyforce Know Remedyforce Keyboard Shortcuts Save time! 12 Jan 201717 Jan 2017 Remedyforce is not just one of the best Helpdesk product but also designed to increase staff efficiency. There are number of shortcuts available. You can also enable alternate shortcuts These…
Learning Remedyforce… Remedyforce Winter 17 My Top 10 9 Jan 201717 Jan 2017 New Updated Interface: Modern and Intuitive interface. More readability Ability to customize columns on console Staff could not customize columns. With Remedyforce winter 17 staff can customize columns on console…
Learning Remedyforce Magic of “Report Types” – Remedyforce 18 Nov 201615 Jan 2017 What are Report Types? Report Type helps to identify which table,which fields are included in Remedyforce/Salesforce Report.There are number of Report types which are shipped with Remedyforce. The object could…
Learning Remedyforce… Remedyforce Approval Reporting 6 Aug 201627 Jan 2017 Do you need pending approval reports? Here is how you can get a quick report for Remedyforce or even Salesforce modules. Quick Steps: Login as Administrator (need ability to create…
Learning Remedyforce… On demand approvals for Service request. 5 Aug 201618 Jan 2017 Use case - Managers are not mapped in Salesforce for user object however we want ability to send service request for approval to selected manager on Remedyforce Service request form.…
Learning Remedyforce… Change Request from Service Request 30 Jul 201614 Aug 2016 How to create Change Request from Service Request with Approval. User Case: Application change request is submitted from Self Service which requires say App Admin approval which creates a change…
Learning Remedyforce… Service Request with Approvals 24 Jun 201617 Jan 2017 How to create Service Request which requires Approval and once approved create Tasks or assignments. New Hire Request is submitted which requires HR approval. Once approved it creates 3 tasks…
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