Remedyforce is not just one of the best Helpdesk product but also designed to increase staff efficiency. There are number of shortcuts available. You can also enable alternate shortcuts
These shortcuts are applicable on Remedyforce console.
|Launch New Record||CNTR + ALT +N|
|Save Current Record||CNTR + ALT + S|
|Close Current Tab||CNTR + ALT + W|
|Console Agent Tools||CNTR + ALT + T|
|Console Action options||CNTR + ALT + A|
|First tab of Console||CNTR + ALT + 0|
|Launch Module List Views
(Dynamic shortcuts based on the sequence of modules)
Note- Does not work in Safari on Macintosh
|CNTR + ALT + 1 to 9
If you would like to use Letters instead of Number keys
Administrators can enable “Enable a different set of keyboard shortcuts in Remedyforce Console “from RF Administration > Application Settings
Hope this tutorial helps you to save some time!