Direct link to Remedyforce records from email

How to put direct links to Remedyforce Records to open in console?

I am Remedyforce administrator and I would like users to click on email link to take to the record on console. So that user can click on this and open the window.

You can use below links

  1. Login to Remedyforce and check what is the org address in URL
  2. So your URL could be https://bmcservicedesk.na9.visual.force.com/apex/RemedyforceConsole?sfdc.tabName=01r410000007Bhw#false
  3. Copy the URL and put in the email templates of workflows

Incident

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Incident__c.Id}&objectName=Incident__c

Service Request

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Incident__c.Id}&objectName= Incident__c&Type=ServiceRequest

 Task

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Task__c.Id}&objectName=Task__c

 Change Request

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Change_Request__c.Id}&objectName=Change_Request__c

Problem

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Problem__c.Id}&objectName=Problem__c

Release

https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Release__c.Id}&objectName=Release__c

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