How to put direct links to Remedyforce Records to open in console?
I am Remedyforce administrator and I would like users to click on email link to take to the record on console. So that user can click on this and open the window.
You can use below links
- Login to Remedyforce and check what is the org address in URL
- So your URL could be https://bmcservicedesk.na9.visual.force.com/apex/RemedyforceConsole?sfdc.tabName=01r410000007Bhw#false
- Copy the URL and put in the email templates of workflows
Incident
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Incident__c.Id}&objectName=Incident__c
Service Request
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Incident__c.Id}&objectName= Incident__c&Type=ServiceRequest
Task
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Task__c.Id}&objectName=Task__c
Change Request
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Change_Request__c.Id}&objectName=Change_Request__c
Problem
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Problem__c.Id}&objectName=Problem__c
Release
https://bmcservicedesk.na9.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!BMCServiceDesk__Release__c.Id}&objectName=Release__c