Direct link to Remedyforce records from email

How to put direct links to Remedyforce Records to open in console?

I am Remedyforce administrator and I would like users to click on email link to take to the record on console. So that user can click on this and open the window.

You can use below links

  1. Login to Remedyforce and check what is the org address in URL
  2. So your URL could be
  3. Copy the URL and put in the email templates of workflows


Service Request{!BMCServiceDesk__Incident__c.Id}&objectName= Incident__c&Type=ServiceRequest


 Change Request{!BMCServiceDesk__Change_Request__c.Id}&objectName=Change_Request__c




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